STORE POLICIES

 

U.S. STORES PAYMENT & RETURN POLICY

 

METHODS OF PAYMENT

CREDIT CARDS – We accept the following credit cards as payment, via swipe or contactless payment: Express Credit Card, American Express, VISA, MasterCard, Bravo, International Diner’s Card, Discover Card, JCB and China Union Pay.

 

U.S. RETURN & EXCHANGE POLICY

We will accept returns and exchanges for items purchased in our U.S. stores and online based on the following requirements. We will not accept a return or exchange if requested more than 60 days after the purchase. Third party branded products purchased online cannot be returned in stores. We will not accept returns and exchanges that were purchased in our Express Factory Outlet stores, or in stores outside the U.S. Some items have a “Do Not Remove” tag or a “Keep This Tag Attached” tag, which must still be attached to the item in order to request a refund or exchange. Please decide if you are completely satisfied with your item before you remove such a tag. Final sale products (prices ending in .97) are not eligible for exchanges or returns.

 

WITH A VALID RECEIPT

The refund will be equal to the amount of the price paid and in the original form of tender. A store credit will be issued for returns accompanied by a gift receipt.

WITHOUT A VALID ORIGINAL RECEIPT

We will conduct a courtesy search of our database to see if we can locate your original purchase utilizing the credit card information associated with the original transaction or your telephone number. If we locate your original purchase and it occurred within the prior 60 days, the refund will be equal to the amount of the price paid and in the original form of tender. If the information cannot be located we will not be able to process a return.

If we conduct a courtesy search and cannot locate your original purchase, you may exchange a single piece of merchandise for merchandise equal to or greater in value. The single piece of merchandise you are exchanging will be valued at the current selling price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a store credit and we will not exchange merchandise for items of lesser value.

We reserve the right to limit or refuse any refund or exchange.

 

PRICE ADJUSTMENTS

We will process a one-time price adjustment for in store purchases, when the price of an item has been reduced and an original sales receipt is presented within 14 days of the purchase date. Price adjustments are refunded in the same tender as the original purchase. Items purchased at Express Factory Outlet stores are not eligible for price adjustments in Express or Express Men stores. Price adjustments are not provided during storewide sales.

 

RETURN PRICE

The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

 

OVERCHARGES

Check your receipt and notify store management immediately of any overcharge. You are entitled to pay no more than the lowest posted, advertised, or quoted price for any commodity offered for sale at a retail establishment.

promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

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